Shipping flat rate from u$s7.99. Free shipping over u$s50. Click here for more information

FAQ´s!

My Question is not in this list

Please send us an email or contact us through this form.

Are your items fresh? When do they expire?
We can make sure that you get the freshest items as they are delivered from the producer directly to you, without intermediaries or long freight times.
When does my order arrive?
Usually dispatched within 48 hours of receiving your order. Shipping takes 3-7 days to most major cities in America, Europe and Australia, depending on the option selected and your address. You can check shipping time estimates to your address on the FedEx or UPS pages. Transit delays may occur due to vacations or intermediate stops. Your tracking code will be sent to you immediately after shipment.
What happens if I am not available to receive my order?

FedEx or UPS will leave a message or delivery attempt notification, at the delivery address and/or contact you by telephone to arrange another delivery attempt. In certain countries such as the US, packages can be held at a FedEx/UPS location to be picked up. By default, packages sent to the US and Canada are shipped with no direct signature requirements upon delivery. If you wish to request special services such as direct signature required, adult signature required, or to be held at a FedEx/UPS facility, please contact us beforehand.

Do you offer returns or refunds?
Yes. Your satisfaction is guaranteed. If you are not satisfied with your order, please contact us detailing the situation and we will issue a partial or full refund accordingly.
Do you offer wholesale discounts?

We may offer wholesale prices on some items. Contact us.

I am looking for something that is not on the list. Can you get me this?

We offer managed supply and brokerage services for all types of Argentine products. Contact us with your requirements

What is paid for?

When you place an order at Tradiciones Argentinas, you are paying for the items you selected, shipping to your location, and insurance (up to US100). If applicable, local duties or taxes are not paid. If in doubt, contact us or contact your local FedEx or UPS representative. It is the buyer’s responsibility to ensure that purchased items can be shipped to the intended country, according to local laws.

I am looking for a specific product, can you make it available?
We are constantly looking to expand our product range to offer the best variety we can (with some of the best prices!)

If you are looking for a specific product that it not available on our website send us a message and we will get back to you to see if we can find it for you

I received my order but something was broken/damaged?

We apologize in advance if you received your order and something was damaged or broken in transit. Please send us message so that either resend the products or provide you with a refund. 

How did we do?

We want our customers to be satisfied from beginning to end while making their purchases, that is why we appreciate your honest feedback. If you believe there is something we can improve upon or do better please leave us a suggestion. We appreciate them and they allow us to provide better service for everyone. However, if you were completely satisfied with your shopping experience leave us a review on our Facebook! We love to know how we did and be assured that our customers are happy 

What does my order status mean?

On-Hold: Transaction is awaiting for your payment.

Pending: Transaction confirmation from our payment processor is pending. Confirmations may be delayed for fraud prevention measures.

Processing order: Your order is being processed and packaged at one of our fulfillment centers.

Shipped: Your order is completed and shipped with one or more of our shipping companies.

Completed: Your purchase was delivered at destination address.

Manual verification required: insufficient or ambiguous shipping information provided, telephone missing, or any other issues that prevent us from fulfilling and shipping your order automatically. We will contact you by e-mail, order message, or telephone if required.

I have not received any notification e-mails

We send automatic notification e-mails to your indicated address when your order is confirmed, awaiting fulfillment, processing order, and shipped. Please check your spam or updates folder for notification e-mails. Please check that your e-mail was entered correctly during checkout or signup. If you still have not received any notification or confirmation e-mail, please contact us.

How are meltable items handled during hot weather?
“Meltable” refers to edible heat-sensitive products, including chocolate and gummies. We take precautions to wrap and insulate items in order to protect them from heat and exposure to direct sunlight during transportation, however it ultimately depends on how packages are handled during transit by the courier. We guarantee your satisfaction. If any items are damaged or arrive melted, please let us know as soon as possible.

Payment Methods

Payment Methods

If you don´t see your question, you can send us an email or contact us through this form.

How can I pay for

You can pay with almost all debit and credit cards. Payments are processed securely by PayPal. After finishing the purchase process, you can click on “PayPal button”, login to your paypal account and select your favorite payment method or click on “Debit or Credit Card button” and complete with your card info. Payment information is not transmitted or stored on our servers. contact us if you need.

What is PayPal?

PayPal is a global network of over 4 million sellers and service providers who are linked to each other in this payment platform, with a global banking infrastructure and multi-option payment methods (credit card, bank transfer, others and an unrivaled global financial network that provides multi-layer redundancy). It provides you a comprehensive risk and fraud system protection. As an internationally regulated entity, you must know that your payee disbursements are made through a compliant, secure and tightly audited payments platform.

PayPal is a trusted partner of thousands of leading brands and has been distinguished among the top 50 it companies worldwide

For more information click here….

Payment Procedure

Payment Request example:


Step1: After finishing the purchase process, you will see the checkout page where you will choose the payment method. First, please accept the “terms & conditions“and then click on “Pay with PayPal” or “Debit or Credit card”


Step2. If you click on “Pay with PayPal” you will be redirected to PayPal secure website. Now you can login to your paypal account and select any payment method in your wallet. In this step you can create a new PayPal account if you want.

If you don´t have a PayPal account or you prefer not to use it this time, you just can move on to Step3.

In every step of the process you will see the “Cancel and go back to Tradiciones Argentinas” option:


Step3. May be you prefer to pay with “Debit or Credit Card”. In this case, just click on the button and you will this:

You will have to complete the card info and click “Pay Now”


Step4: After the payment, you will see the order info.

*You don’t need to send us any payment confirmation. PayPal will do for you automatically.

*Follow your order status in “MyAccount” -> “My Orders” using your Order number.

Shipping Costs

FLAT Rate (less than USD 50): USD7,99 Anguila
Over USD 50: Free Shipping Antigua y Barbuda
  Aruba
  Bahamas
  Barbados
  Belice
  Bermudas
  Bolivia
  Bonaire, Sint Eustatius y Saba
  Brasil
  Canadá
  Chile
  Colombia
  Costa Rica
  Curazao
  Dominica
  Ecuador
  EE. UU.
  El Salvador
  Granada
  Guadalupe
  Guatemala
  Guayana Francesa
  Guyana
  Haití
  Honduras
  Islas Caimán
  Islas Turcas y Caicos
  Islas Vírgenes Británicas
  Islas Vírgenes de los Estados Unidos
  Jamaica
  Martinica
  México
  Monserrat
  Netherlands Antilles
  Nicaragua
  Panamá
  Paraguay
  Perú
  República Dominicana
  San Kitts y Nevis
  San Martín
  San Vicente y las Granadinas
  Santa Lucía
  St. Maarten
  Surinam
  Trinidad y Tobago
  Uruguay
  Venezuela
   

 

 

Flat Rate (less than USD 65): USD 9,99 Alemania
Over USD 65: Free Shipping Andorra
  Austria
  Bélgica
  Bulgaria
  Dinamarca
  El Vaticano (Santa Sede)
  Eslovaquia
  Eslovenia
  España
  Estonia
  Federación Rusa
  Finlandia
  Francia
  Grecia
  Holanda
  Hungría
  Irlanda
  Italia
  Letonia
  Liechtenstein
  Lituania
  Luxemburgo
  Mónaco
  Noruega
  Polonia
  Portugal
  Reino Unido (Gran Bretaña)
  República Checa
  Rumania
  Suecia
  Suiza
  Ucrania

 

 

Flat Rate (less than USD 100): USD 15,99 Albania
Over USD 100: Free Shipping Armenia
  Australia
  Azerbaiyán
  Bielorrusia
  Bosnia y Herzegovina
  Croacia
  Georgia
  Kazajistán
  Kirguistán
  Macedonia
  Malta
  Moldavia, República de
  Montenegro
  Nueva Zelanda
  Serbia
  Turkmenistán
  Uzbekistán

 

 

Flat Rate (less than USD 100): USD 13,99 Birmania
Over USD 100: Free Shipping Brunéi
  Camboya
  China
  Corea del Sur
  Filipinas
  Hong Kong SAR, China
  Indonesia
  Islas Salomón
  Japón
  Kiribati
  Laos
  Libia
  Macau SAR, China
  Malasia
  Nauru
  Niue
  Samoa
  Singapur
  Tailandia
  Taiwán
  Timor Oriental
  Tonga
  Tuvalu
  Vietnam

 

 

Flat Rate (less than USD 100): USD 15,99 Afganistán
Over USD 100: Free Shipping Angola
  Arabia Saudita
  Argelia
  Bahréin
  Bangladés
  Benín
  Botsuana
  Burkina Faso
  Burundi
  Bután
  Cabo Verde
  Camerún
  Chad
  Chipre
  Congo
  Côte D’ivoire (Costa de Marfil)
  Djibouti
  Egipto
  Emiratos Árabes Unidos
  Eritrea
  Etiopía
  Fiyi
  Gabón
  Gambia
  Ghana
  Gibraltar
  Guam
  Guinea
  Guinea-Bissau
  Guinea Ecuatorial
  India
  Irak
  Islandia
  Islas Cook
  Islas Mariana del Norte
  Islas Marshall
  Islas Mauricio
  Israel
  Jordania
  Kenia
  Kuwait
  Lesoto
  Líbano
  Liberia
  Madagascar
  Malaui
  Maldivas
  Mali
  Marruecos
  Mauritania
  Micronesia
  Mongolia
  Mozambique
  Namibia
  Nepal
  Níger
  Nigeria
  Nueva Caledonia
  Omán
  Pakistán
  Palaos
  Papúa Nueva Guinea
  Polinesia Francesa
  Qatar
  República Árabe de Siria
  República Centroafricana
  República Democrática del Congo
  Réunion
  Ruanda
  Samoa Americana
  Senegal
  Seychelles
  Sierra Leona
  Somalia
  Sri Lanka
  Suazilandia
  Sudáfrica
  Sudán
  Tanzania, República Unida de
  Territorio Palestino
  Togo
  Túnez
  Turquía
  Uganda
  Vanuatu
  Wallis y Futuna
  Yemen
  Zambia
  Zimbabue

 

 

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